Dear Customers!
Since yesterday evening, we have been experiencing intermittent network disruptions. After thorough investigation, we have identified GNM-IX as a potential source of the issue.
Our team is actively working with them to assess and resolve the situation. We will provide further updates as soon as more information becomes available.
UPDATE 11:00 CET:
We have routed our traffic through a different upstream provider, and the network hiccups should now be resolved.
If you continue to experience any issues, please let us know by opening a ticket, and we will investigate further.
Thank you for your patience.
UPDATE 17:25 CET:
The network issue has been resolved, and services should be fully operational. However, we will continue to monitor our network closely to ensure stability.
If you experience any further issues, please open a ticket.
Thank you for your patience and understanding.
UPDATE 00:15 CET:
Dear Customers,
We have finally identified the root cause of the network hiccups after working with multiple upstream providers for the past two days. We strongly believe that these issues have now been fully resolved, and we are closely monitoring the network to ensure stability.
We sincerely appreciate your patience and understanding during this time. If you experience any further issues, please do not hesitate to reach out to our support team.
Thank you for your trust and support.
Best regards,
AlbHost.