1.1 These Terms of Service (“ToS”) constitute a binding agreement between AlbHost L.L.C. (“AlbHost”, “we”, “our”) and the Customer (“you”, “your”).
1.2 By registering an account, purchasing a service, or using any AlbHost service, you confirm that you have read, understood, and agreed to these Terms.
1.3 AlbHost reserves the right to modify these Terms at any time. Updated Terms will be published on the AlbHost website and will become effective from the date stated in the updated version.
1.4 Continued use of AlbHost services after an update constitutes acceptance of the revised Terms.
2.1 Services may only be used for lawful purposes.
2.2 Customers must comply with all applicable laws, regulations, these Terms, and AlbHost’s Acceptable Use Policy.
2.3 AlbHost reserves the right to refuse, restrict, suspend, or terminate services in the event of a violation of these Terms.
2.4 AlbHost reserves the right to refuse service to any person or entity at its sole discretion.
2.5 Each individual or legal entity may maintain only one AlbHost customer account unless prior written authorization has been granted by AlbHost.
2.6 Creating, registering, operating, or controlling multiple customer accounts without AlbHost’s written authorization is prohibited.
2.7 Customers may not create or use additional accounts under:
2.8 An account registered to a legal entity must be created and operated by a duly authorized representative of that entity.
2.9 Customer accounts may not be sold, transferred, rented, lent, or shared with another person or entity without prior written authorization from AlbHost.
2.10 Services must be ordered and maintained through the account of the actual customer or legal entity responsible for the service.
2.11 A customer may authorize a system administrator, employee, contractor, or technical representative to access or manage a server. Such authorization does not transfer ownership of the account or service, and the registered customer remains fully responsible for all activity.
2.12 Upon request, customers must provide accurate information and reasonable documentation necessary to verify their identity, business identity, payment ownership, account ownership, or relationship with an authorized representative.
2.13 Failure or refusal to complete verification may result in an order being rejected or an account or service being suspended or terminated.
2.14 Accounts found to be connected through common ownership, control, payment details, login activity, contact information, technical access, or other relevant evidence may be treated as related accounts.
2.15 AlbHost may suspend or terminate all related accounts where multiple accounts were created or used in violation of these Terms.
2.16 Customers whose accounts or services have been suspended or terminated may not create or use another account to circumvent the suspension or termination.
2.17 A violation of this Article may result in account consolidation, verification requirements, service suspension, permanent termination, or refusal of future service. Refund eligibility will be determined under Article 8.
3.1 Communication is conducted electronically through email, live chat, support tickets, or notices published on the AlbHost website.
3.2 Customers are responsible for maintaining a valid and accessible email address on their account.
3.3 Notices sent to the email address registered on the customer’s account will be considered delivered.
3.4 Services are provided on recurring monthly, quarterly, semi-annual, or annual billing cycles without signed contracts unless otherwise agreed in writing.
4.1 AlbHost respects and protects customer privacy.
4.2 Customer data is collected and processed only for service delivery, account administration, payment processing, fraud prevention, security, legal compliance, and legitimate business purposes.
4.3 Customer data is kept confidential and is accessible only to authorized AlbHost personnel and service providers where access is reasonably required.
4.4 AlbHost will not disclose account-specific or service-specific information to a person who is not the registered customer or an authorized representative.
4.5 AlbHost may request verification before discussing an account, server, IP address, payment, order, or support matter.
5.1 All AlbHost website content, designs, logos, images, text, and software are the property of AlbHost or its respective suppliers.
5.2 Unauthorized copying, reproduction, distribution, modification, or commercial use is strictly prohibited.
5.3 Copyright complaints should be reported to AlbHost for investigation.
6.1 Current service prices are displayed on the AlbHost website or provided through a written quotation.
6.2 Orders submitted below the correctly listed price will not be processed.
6.3 AlbHost reserves the right to cancel an order placed with an incorrect, outdated, or misprinted price.
6.4 Submission of an order does not guarantee acceptance or service activation.
6.5 AlbHost may reject or cancel orders that fail fraud, identity, payment, security, availability, or compliance checks.
6.6 Orders placed through related, duplicate, false, or unauthorized accounts may be rejected or cancelled.
7.1 Accepted payment methods include bank transfer, PayPal, credit or debit card, and supported cryptocurrencies.
7.2 PayPal account details must match the customer account details unless AlbHost approves an alternative arrangement in writing.
7.3 AlbHost may request verification where the payer, cardholder, bank-account holder, PayPal-account holder, cryptocurrency sender, or customer-account holder does not match.
7.4 Customers may not use another person’s payment method without that person’s authorization.
7.5 Services may be suspended for late, reversed, disputed, fraudulent, declined, or failed payments.
7.6 Dedicated servers are cancelled immediately upon expiration if they are not renewed.
7.7 Chargebacks, payment disputes, or unauthorized payment claims may result in immediate suspension of all related accounts and services while the matter is investigated.
7.8 Customers remain responsible for unpaid invoices, chargeback costs, payment-processing fees, and other amounts lawfully due.
8.1 Refund requests for eligible services must be submitted within three days of initial service activation.
8.2 Refunds are not available for:
8.3 Refunds apply only where no violation occurred during the service period.
8.4 Renewal payments are non-refundable unless otherwise required by applicable law.
8.5 Creating multiple accounts to obtain repeated new-customer refunds, promotions, discounts, trials, or other benefits is prohibited and voids refund eligibility.
8.6 Approved refunds will normally be returned through the original payment method. Where this is not reasonably possible, AlbHost may issue account credit.
9.1 Standard services are normally activated within 24 hours on business days.
9.2 Activation periods are estimates and are not guaranteed.
9.3 .AL domains are registered manually through AKEP and may require one or two business days or longer depending on registry processing.
9.4 Migration services are limited to supported cPanel-to-cPanel, Plesk, or DirectAdmin migrations.
9.5 Manual migrations and development work are not included unless separately agreed.
9.6 Service activation may be delayed while identity, payment, fraud, stock, network, or security checks are completed.
Hosting, transmitting, operating, promoting, or distributing the following is strictly prohibited:
Violations may result in immediate suspension or termination without refund.
11.1 Shared Hosting and Web Hosting: Adult content, chat scripts, and resource-intensive real-time interactive scripts are prohibited.
11.2 Processes: Unless a package specifies otherwise, limits include a maximum of 1,024 MB RAM, 15 seconds of CPU time, five concurrent processes, and 64 open files.
11.3 Databases: Unless otherwise specified, limits include 15 concurrent MySQL connections, 2 GB per database, and 3,000 queries per hour.
11.4 Email: Mass mailing and unsolicited email are prohibited. Only legitimate opt-in mailing lists may be used.
11.5 AlbHost may restrict processes, services, traffic, or workloads that degrade platform stability or affect other customers.
12.1 VPS/VDS: Bandwidth is provided according to the selected package. Exceeding the included traffic allowance may result in service suspension unless additional bandwidth is purchased at €2 per TB.
12.2 Basic Dedicated Servers: Basic Dedicated Servers are connected through a 1 Gbps network port. Continuous or sustained saturation of the port, including constant 24/7 line-rate usage, is not permitted because these services are not intended for continuous maximum-port utilization. Where such usage is detected, AlbHost will contact the customer to discuss an appropriate solution, which may include upgrading to a suitable service or purchasing additional bandwidth.
12.3 Advanced Dedicated Servers: Includes 50 TB of traffic at up to 1 Gbps per month. Overuse may result in throttling to 10 Mbps or billing at €3 per additional TB.
12.4 Premium Dedicated Servers: Includes 330 TB of traffic at up to 10 Gbps per month. Overuse may result in throttling to 10 Mbps or billing at €3 per additional TB.
12.5 Bandwidth usage is calculated in both directions: incoming traffic plus outgoing traffic.
12.6 Advertised port speeds represent the maximum interface speed and do not constitute a guarantee of continuous line-rate throughput unless expressly agreed in writing.
13.1 AlbHost may scan, inspect, or monitor services for abuse, vulnerabilities, malicious activity, network threats, or security issues.
13.2 Customers are responsible for securing their operating systems, applications, software, plugins, accounts, passwords, websites, and services.
13.3 Use of nulled, pirated, outdated, compromised, or unverified plugins, themes, applications, or software is at the customer’s risk.
13.4 Where insecure software causes abuse or creates a risk to AlbHost’s infrastructure, the affected service may be restricted, suspended, or permanently terminated.
13.5 Customers must cooperate with reasonable security, abuse, and identity investigations.
14.1 Technical support is available 24 hours a day through the ticket system.
14.2 Sales and billing support is available Monday through Friday from 07:00 until 20:00.
14.3 Published response times are targets rather than guaranteed resolution times:
14.4 AlbHost does not provide development, programming, software debugging, system administration, or coding support unless separately agreed.
14.5 Customers must open support requests through their own registered account.
14.6 AlbHost may refuse to discuss another customer’s service, server, IP address, configuration, payment, or account information.
15.1 AlbHost processes valid copyright, DMCA, and abuse complaints in accordance with applicable procedures.
15.2 Customers must promptly investigate and remove infringing, illegal, malicious, or abusive content when instructed.
15.3 Repeated or serious violations may result in service suspension or termination without refund.
15.4 Customers must provide a meaningful response to abuse notifications within the deadline specified by AlbHost.
15.5 AlbHost may take immediate action without prior notice where necessary to protect its network, infrastructure, reputation, upstream providers, or other customers.
16.1 Domains intended for pornography or illegal content may not be registered or transferred through AlbHost.
16.2 Customers are responsible for providing accurate registrant, administrative, technical, and ownership information.
16.3 Domain registrations, renewals, transfers, and redemption fees are non-refundable once submitted to the registry.
16.4 AlbHost is not responsible for domain loss caused by inaccurate contact information, failure to renew, registry action, or customer error.
17.1 Port 25 and other mail ports may be blocked by default for security reasons. Access may be enabled upon request where the customer provides adequate justification.
17.2 Reverse DNS records are available upon request where technically supported.
17.3 Each eligible VPS or dedicated server includes a /64 IPv6 allocation. Additional IP addresses require valid technical justification and remain subject to availability.
17.4 IP addresses may be shown as located in Albania or another country by certain WHOIS or geolocation databases, while the physical server may be located in Germany, the Netherlands, Poland, Albania, or another advertised location.
17.5 AlbHost does not guarantee accessibility from countries, networks, or providers that impose filtering, sanctions, blocking, censorship, or routing restrictions.
17.6 IP addresses remain the property of AlbHost or its suppliers and are licensed for use only while the associated service remains active.
17.7 Customers may not announce, transfer, resell, assign, or use IP resources outside the authorized service without written permission.
18.1 AlbHost does not maintain customer backups unless a separate backup service is expressly included or purchased.
18.2 Customers are solely responsible for creating, maintaining, testing, and securely storing backups.
18.3 AlbHost is not liable for customer data loss, corruption, deletion, compromise, or failure to restore data.
18.4 Hardware replacement is normally completed within 24 to 48 hours after a confirmed hardware failure, subject to component availability and data-centre access.
18.5 Hardware replacement does not guarantee recovery of data stored on a failed device.
19.1 PayPal subscriptions and other customer-controlled recurring payment arrangements are managed by the customer.
19.2 Customers are responsible for cancelling subscriptions or automatic payment instructions before renewal.
19.3 Cancelling an automatic payment method does not automatically cancel the underlying service.
19.4 Services must be cancelled through the applicable AlbHost cancellation procedure.
19.5 The customer remains responsible for invoices generated before a valid cancellation request takes effect.
20.1 Approved affiliates earn a 5% commission for eligible referred customers within the applicable 90-day tracking-cookie period.
20.2 Withdrawals require a minimum balance of €10 and may be paid through PayPal or AlbHost account credit.
20.3 Fake referrals, self-referrals, related-account referrals, duplicate accounts, coordinated sign-ups, or any attempt to obtain commissions through accounts controlled by the same person or entity are prohibited.
20.4 Affiliate abuse may result in affiliate termination, account suspension, reversal of commissions, and forfeiture of unpaid balances.
20.5 AlbHost’s determination regarding affiliate eligibility and suspected affiliate abuse is final, subject to applicable law.
21.1 Abusive, threatening, harassing, discriminatory, or seriously disrespectful communication toward AlbHost personnel will not be tolerated.
21.2 Accounts engaging in abusive conduct may be restricted, suspended, or permanently terminated without refund.
21.3 Customers may not impersonate another customer, AlbHost employee, payment holder, company representative, or third party.
21.4 Customers may not make false or misleading statements during account verification, payment investigation, abuse investigation, or technical support.
21.5 Customers must communicate through their own account unless they are verified as an authorized representative.
22.1 AlbHost strives to provide high service availability but does not guarantee uninterrupted or error-free operation.
22.2 Scheduled maintenance, emergency maintenance, hardware failure, upstream-provider issues, attacks, routing incidents, power failures, or unforeseen events may cause interruption.
22.3 AlbHost is not liable for indirect losses, lost profits, loss of business, loss of opportunity, or other consequential losses resulting from downtime.
22.4 Any service-level commitment must be expressly stated in a separate written service-level agreement.
23.1 Customers are fully responsible for all activity conducted through their accounts, services, servers, IP addresses, credentials, and authorized representatives.
23.2 The registered customer remains responsible even where access is provided to an employee, administrator, contractor, developer, reseller, family member, or other third party.
23.3 Customers must keep account, control-panel, server, API, IPMI, and authentication credentials secure.
23.4 Customers must notify AlbHost promptly if they believe an account or service has been accessed without authorization.
23.5 AlbHost assumes no liability for damage or loss caused by customer actions, customer software, compromised credentials, unauthorized third-party access, or failure to secure a service.
23.6 The person or entity identified on the AlbHost customer account will be treated as the service owner unless AlbHost approves an ownership transfer in writing.
Customers agree to indemnify and hold AlbHost, its personnel, suppliers, and infrastructure providers harmless against claims, liabilities, damages, penalties, losses, and reasonable legal expenses arising from:
25.1 AlbHost may suspend or terminate an account or service where:
25.2 AlbHost may take immediate action without prior notice in serious cases.
25.3 Where reasonably possible, AlbHost may provide the customer with an opportunity to explain or remedy a non-urgent violation.
25.4 Termination for a violation does not entitle the customer to a refund.
25.5 AlbHost may terminate all accounts and services reasonably determined to be controlled by or connected to the same customer.
26.1 This Agreement is governed by the laws of the Republic of Kosovo.
26.2 Any dispute arising from these Terms or AlbHost services will be submitted to the competent courts of the Republic of Kosovo, unless mandatory law requires otherwise.
26.3 If any provision is found invalid or unenforceable, the remaining provisions will continue in full force.
26.4 Failure by AlbHost to enforce a provision does not constitute a waiver of that provision.
For legal, administrative, billing, or service inquiries, contact:
AlbHost L.L.C.
Besim Beka p.n.
50000 Gjakovë
Republic of Kosovo
Email: [email protected]
Website: https://www.albahost.net/
Failure to comply with these Terms may result in restriction, suspension, or permanent termination of accounts and services without refund.
AlbHost reserves the right to take immediate and proportionate action to protect its infrastructure, customers, network integrity, legal position, payment systems, and upstream relationships.
Updated: 23 September 2026.
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