Personal Data and General Privacy Agreement

1. Introduction

This Privacy Policy describes how AlbHost collects, uses, stores, and protects personal information of customers and visitors who use our services or access our website.

AlbHost is committed to protecting the privacy and security of personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

By using our services or accessing our website, you agree to the collection and use of information in accordance with this policy.

2. Data Controller

The data controller responsible for processing personal data is:

AlbHost L.L.C.
Besim Beka p.n.
50000 Gjakovë, Kosovo
Email: [email protected]
Website: https://www.albahost.net

3. Information We Collect

We may collect the following categories of personal data:

Personal Information

• Full name

• Company name (if applicable)

• Billing address

• Email address

• Telephone number

Account and Service Information

• Account login information

• Service orders and configuration

• Customer support communications

• IP address assignments

• Service provisioning records

Payment Information

• Payment transaction IDs

• Billing and invoicing information

• Payment provider references

AlbHost does not store full payment card information on its servers.

Technical and Network Information

For security and operational purposes we may collect:

• IP addresses

• network usage information

• connection logs

• system activity logs

• abuse and security related logs

4. How We Use Your Information

Personal data may be used for the following purposes:

• providing hosting, server, and network services

• processing orders and payments

• customer support and communication

• service provisioning and maintenance

• security monitoring and fraud prevention

• abuse investigation and mitigation

• legal and regulatory compliance

• improving service quality and infrastructure

5. Legal Basis for Processing

AlbHost processes personal data based on the following legal grounds:

• performance of a contract

• compliance with legal obligations

• legitimate interests in operating and securing our services

• customer consent where applicable

6. Data Retention

AlbHost retains personal data only for as long as necessary to fulfill the purposes for which it was collected.

Typical retention periods include:

Account and Service Data

• retained during the active service period

• removed or anonymized after service termination where possible

Billing and Accounting Records

• may be retained for up to 10 years in accordance with applicable tax and accounting regulations

Network and IP Assignment Logs

• may be retained for security, abuse investigation, fraud prevention, and legal compliance purposes

Support and Communication Records

• may be retained for operational purposes and service improvement

When data is no longer required, it will be securely deleted or anonymized.

7. Data Sharing

AlbHost does not sell or rent personal data to third parties.

Data may be shared with trusted service providers where necessary to provide services, including:

• payment processors

• domain registries

• infrastructure and datacenter providers

• abuse and security organizations

Such parties are required to process personal data only for the purpose of providing services and in compliance with data protection regulations.

8. Network Security and Abuse Prevention

As a hosting and network infrastructure provider, AlbHost may process and retain certain network-related data including IP assignments, traffic patterns, and security logs.

This data may be used to:

• investigate abuse reports

• prevent fraud and malicious activity

• respond to legal requests

• maintain network integrity and service stability

9. Customer Rights

Customers have the following rights under the General Data Protection Regulation (GDPR):

• right of access to their personal data

• right to correct inaccurate data

• right to request deletion of personal data

• right to restrict processing

• right to data portability

• right to object to processing

Requests can be submitted by contacting:

[email protected]

10. Right to Erasure (Data Deletion)

Customers may request the deletion of their personal data.

However, certain data may need to be retained where required for:

• legal obligations

• tax and accounting regulations

• fraud prevention

• abuse investigation

• contractual dispute resolution

In such cases, the data will be restricted from further processing and securely stored until the applicable retention period expires.

11. Data Security

AlbHost implements appropriate technical and organizational measures to protect personal data, including:

• secure infrastructure and network protections

• restricted access to customer data

• encrypted communications where applicable

• monitoring and intrusion prevention systems

Only authorized personnel have access to personal data where required to perform their duties.

12. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve user experience and analyze website traffic.

Users may control cookie preferences through their browser settings.

13. Changes to this Policy

AlbHost reserves the right to update this Privacy Policy at any time.

Changes will be published on our website and will become effective upon publication.

Customers are encouraged to review this page periodically.

14. Contact Information

For questions regarding this Privacy Policy or personal data processing, please contact:

AlbHost L.L.C.
Email: [email protected]
Website: https://www.albahost.net

Last Updated: 13 March 2026.