Terms of Service (ToS)

Article 1 – Agreement

1.1 These Terms of Service (“ToS”) constitute a binding agreement between AlbHost L.L.C. (“AlbHost”, “we”, “our”) and the Customer (“you”, “your”).
1.2 By registering, purchasing, or using any of AlbHost’s services, you agree to these Terms.
1.3 AlbHost reserves the right to modify these Terms at any time without prior notice. Updates will be posted on our website.

Article 2 – Service Use

2.1 Services may only be used for lawful purposes.
2.2 Customers must comply with all applicable laws, regulations, and AlbHost’s Acceptable Use Policy.
2.3 AlbHost reserves the right to refuse, suspend, or terminate service in case of violations.
2.4 AlbHost reserves the right to refuse service to any person or entity at its sole discretion.

Article 3 – Communication

3.1 Communication is conducted electronically via email, live chat, ticket systems, or website notices.
3.2 Services are provided on recurring billing cycles (monthly, quarterly, semi-annual, annual) without signed contracts, unless otherwise agreed.

Article 4 – Privacy

4.1 AlbHost respects and protects customer privacy.
4.2 Customer data is collected only for service delivery and business purposes.
4.3 Data is kept confidential and is accessible only to authorized AlbHost staff.

Article 5 – Intellectual Property

5.1 All website content, design, logos, images, and software are property of AlbHost or its suppliers.
5.2 Unauthorized copying, distribution, or commercial use is strictly prohibited.
5.3 Copyright complaints should be reported to AlbHost for investigation.

Article 6 – Pricing & Orders

6.1 All prices are displayed on the AlbHost website.
6.2 Orders below the listed price will not be processed.
6.3 AlbHost reserves the right to cancel orders placed with incorrect or misprinted prices.

Article 7 – Payments

7.1 Accepted payment methods: Bank Transfer, PayPal, Credit Card, Cryptocurrencies.
7.2 PayPal details must match customer account details.
7.3 Services may be suspended for late or failed payments.
7.4 Dedicated servers are canceled immediately upon expiration if not renewed.

Article 8 – Refund Policy

8.1 Refunds are available within 3 days for eligible services only.
8.2 Refunds are not available for: Dedicated Servers, domains, cryptocurrency payments, or accounts involved in abuse/illegal activity.
8.3 Refunds apply only if no violations occurred during the service period.

Article 9 – Service Delivery

9.1 Standard services are activated within 24 hours on business days.
9.2 .AL domains are registered manually by AKEP and may take 1–2 business days.
9.3 Migration services are only provided cPanel-to-cPanel, Plesk, or DirectAdmin. Manual migrations are not supported.

Article 10 – Prohibited Services

Hosting or distributing the following is strictly forbidden:

• Warez, cracks, keygens

• Proxy services, public VPNs, Tor-exit nodes

• Gambling, phishing, fraud, scams

• Spam, mass mailing, bulk marketing

• Botnets, port scanning, malware, exploits

• DoS/DDoS, IP spoofing, traffic flooding

• Crypto mining (unauthorized)

• Terrorism-related content

• Pornography or adult content

• Any other unlawful activity

Violations result in immediate suspension or termination without refund.

Article 11 – Resource Usage

11.1 Shared Hosting / Web – No adult content, chat scripts, or real-time interactive scripts allowed.
11.2 Processes – Max 1024 MB RAM, 15s CPU, 5 concurrent processes, 64 open files.
11.3 Databases – Max 15 concurrent MySQL connections, 2 GB per DB, 3,000 queries/hour.
11.4 Email – No mass mailing. Only opt-in mailing lists are allowed.

Article 12 – Bandwidth & Traffic

12.1 VPS/VDS – Bandwidth as per package. Overuse results in throttling to 10 Mbps unless extra bandwidth (€2/TB) is purchased.
12.2 Basic Dedicated Servers are connected via a 1 Gbps network port. Continuous or sustained saturation of the port (e.g. 24/7 usage) is not permitted, as these services are not intended for constant line-rate utilization. If such usage is detected, we will contact the customer to discuss an appropriate solution, which may include upgrading to a more suitable service or purchasing additional bandwidth.
12.3 Advanced Dedicated Servers – 50 TB @ 1 Gbps/month. Overuse: throttled to 10 Mbps or billed €3/TB.
12.4 Premium Dedicated Servers – 330 TB @ 10 Gbps/month. Overuse: throttled to 10 Mbps or billed €3/TB.
12.5 Bandwidth is calculated in both directions (IN + OUT).

Article 13 – Security & Scans

13.1 AlbHost may scan services for abuse or security issues at any time.
13.2 Customers are responsible for securing their software, plugins, and websites.
13.3 Use of nulled/unverified plugins/themes is at the customer’s risk. If they cause abuse, service may be suspended permanently.

Article 14 – Support

14.1 Technical support is available 24/7 via tickets.
14.2 Sales and billing support is available Mon–Fri, 07:00–20:00.
14.3 Response times: Technical (avg. 5h), Billing (within 24h).
14.4 AlbHost does not provide development or coding support.

Article 15 – DMCA / Abuse

15.1 AlbHost complies with valid DMCA and copyright notices.
15.2 Customers must remove infringing content immediately.
15.3 Repeated violations may result in suspension or termination without refund.

Article 16 – Domains

16.1 Domains containing pornography or illegal content cannot be registered or transferred.
16.2 Customers are responsible for accurate ownership information during registration/transfer.

Article 17 – Network & IP Policy

17.1 Port 25/mail ports are blocked by default for security. May be opened upon request with justification.
17.2 rDNS records are available upon request.
17.3 Each VPS/Dedicated server includes /64 IPv6. Additional IPs require valid RIPE justification.
17.4 IPs geolocate to Albania in many whois databases, but servers are in Germany, Netherlands, Poland and Albania. Accessibility is not guaranteed in restricted countries.

Article 18 – Data & Backups

18.1 AlbHost does not maintain customer backups.
18.2 Customers are solely responsible for backing up their data.
18.3 AlbHost is not liable for any data loss.
18.4 Hardware replacement is guaranteed within 24–48 hours of failure.

Article 19 – Recurring Payments

19.1 PayPal subscriptions are managed by the customer.
19.2 The customer is responsible for cancelling subscriptions before renewal.

Article 20 – Affiliate Program

20.1 Affiliates earn 5% commission for referred customers within a 90-day cookie window.
20.2 Withdrawals require a €10 minimum and are payable via PayPal or account credit.
20.3 Abuse (fake referrals, multiple accounts, self-referrals) results in termination and forfeiture of commissions.

Article 21 – Customer Conduct

21.1 Abusive, threatening, or disrespectful communication toward AlbHost staff will not be tolerated.
21.2 Accounts engaging in abusive behavior may be suspended or permanently terminated without refund.

Article 22 – Service Availability

22.1 AlbHost strives for high availability but does not guarantee uninterrupted uptime.
22.2 Scheduled maintenance or unforeseen events may cause service interruptions.
22.3 AlbHost is not liable for losses due to downtime.

Article 23 – Customer Liability

23.1 Customers are fully responsible for all activity on their accounts.
23.2 AlbHost assumes no liability for damages caused by customer actions.

Article 24 – Indemnification

Customers agree to indemnify AlbHost against any claims, damages, or legal expenses arising from misuse of services or violations of these Terms.

Article 25 – Governing Law

This Agreement is governed by the laws of the Republic of Kosovo. Any disputes will be resolved in the competent courts of Kosovo.

Article 26 – Contact Information

For all legal or administrative inquiries, please contact:
AlbHost L.L.C., Besim Beka p.n., 5000 Gjakove, Kosovo.
Email: info@albahost.net
Website: https://www.albahost.net/

Attention

Failure to comply with these Terms may result in suspension or permanent termination of your account and services, without refund. AlbHost reserves the right to take immediate action to protect its network integrity and users.

Updated: 01 September 2025.